SHIPPING & RETURNS

SHIPPING:

Kayezen offers free domestic ground shipping on all orders, no code required. All orders are shipped via FedEx Ground.

Currently, we only ship to addresses with a “ship to” address within the 50 United States. International shipping is not available at this time.

Please allow 2 business days to process your order. Once your order ships, you will receive an automated shipping notification that contains an order tracking number.

RETURNS:

All Kayezen products are backed by a 30-day, 100% satisfaction money-back guarantee. If you wish to initiate a return within this 30-day period, please email us at clientsuccess@kayezen.com to begin the return process and receive a FedEx return label. 

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 30 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:

• Products can be returned only in the country or region in which they were originally purchased.
• Only items that have been purchased directly from Kayezen.com, can be returned to Kayezen. Kayezen products purchased through other distributors or retailers must be returned in accordance with their respective returns and refunds policy.
• Please ensure that the item you’re returning is repackaged with all the tubes, accessories and documentation that were included when you received it.